Right of withdrawal
For consumers in the EU, the EEA and the UK who bought a HireWire pass. Our voluntary 14-day refund for unused passes applies to everyone, everywhere, on top of this.
In short
- You can withdraw within 14 days of buying, without giving a reason.
- Fastest way: the Withdraw from contract button below. An email or letter works too.
- If you asked us to start your pass immediately (you did, at checkout) and withdraw while it is running, you pay only for the days already used. Once the pass has run out, the right of withdrawal has ended.
Withdraw online
Withdraw from contract
Withdrawal notice
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Gaurav Jindal, Krefelder Str. 13, 10555 Berlin, Germany, email hey@hirewire.fyi) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
You can also exercise your right of withdrawal online at hirewire.fyi/withdrawal.html (“Withdraw from contract”). If you use this online function, we will send you, without delay, a confirmation of receipt on a durable medium (for example by email) with the content of your withdrawal statement and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal
Your right of withdrawal expires when we have fully provided the service (that is, when the pass period has ended), if we began providing it only after you expressly agreed that we start before the end of the withdrawal period and you confirmed your knowledge that you lose your right of withdrawal once we have fully performed the contract.
To the extent the contract is for the supply of digital content not on a tangible medium, your right of withdrawal expires once we have begun performance, if you expressly agreed that we begin before the end of the withdrawal period, confirmed your knowledge that you lose your right of withdrawal as soon as performance begins, and we provided you with a confirmation of the contract.
End of withdrawal notice.
What this means for a HireWire pass
- The pass starts when you pay. At checkout you ask us to start immediately and confirm what that means for your right of withdrawal.
- Example: you buy a 30-day pass for €19 and withdraw on day 6. You pay 5/30 of the price for the five full days provided (about €3.17) and get the rest back.
- A 7-day pass is fully provided after 7 days, so the right of withdrawal ends then, even though 14 days have not passed.
- Your confirmation email. Right after paying you get an order confirmation email from us with your pass ID, what you confirmed at checkout, this withdrawal notice and the model withdrawal form. Keep it.
- Haven’t used the paid features? Our voluntary policy gives you a full refund within 14 days anyway. You don’t need to rely on the legal right.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Gaurav Jindal, Krefelder Str. 13, 10555 Berlin, Germany, email hey@hirewire.fyi:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): HireWire pass ______ (7-day / 30-day / Pass Plus; pass ID if known)
- Ordered on (*) / received on (*): ______
- Name of consumer(s): ______
- Address of consumer(s): ______
- Signature of consumer(s) (only if this form is notified on paper): ______
- Date: ______
(*) Delete as appropriate.
Outside the EU, EEA and UK
The statutory right above is for consumers in the EU, the EEA and the UK. Wherever you live, our voluntary refund policy applies, and so do any rights your local consumer law gives you.
Auf Deutsch: Widerrufsbelehrung und Muster-Widerrufsformular.
FAQ
How do I withdraw from a HireWire pass?
Press Withdraw from contract on this page, fill in your name, which purchase it is and your email, and confirm. You can also email hey@hirewire.fyi.
Do I get all my money back?
If you haven’t used the paid features, yes, under our voluntary policy. If you used the pass, you pay only for the days already provided and get the rest back.
Rather just ask?Email us with your pass ID. Unused passes are refunded in full within 14 days.
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